WELCOME TO BRANNEL SURGERY
*****Changes to Brannel Surgery Email Addresses********
From 14th May 2015, we will be changing our email addresses at the surgery. The new email addresses are as follows:
To order prescriptions via email please use:
(this change will not affect you if you order via the website)
For General Enquiries to the surgery, please use:
If you have any questions, please do not hestiate to contact us at the surgery.
Patient On-line Services
We are now able to offer patients the opportunity to book appointments, request repeat prescriptions and view a summary of their medical records (allergies and adverse reactions only at the moment) on-line.
On-Line Appointments and Viewing Medical Records
If you wish to make appointments or request to view allergies/adverse reactions from your medical record, please follow the link to the Waiting room which is: https://www.thewaiting-room.net/index.php?option=com_login&Itemid=29
Some of you may already have registered with the Waiting Room for on-line appointments. If so you will already have a username and password which you can use to access the site including requests to view your allergies/adverse reactions.
If you are not registered with the Waiting Room but would like to do so, please call into the surgery and let us know your email address. You will then receive an email detailing your username and password which you can use to make on-line appointments or request to view any allergies/adverse reactions from your medical records.
If you wish to order repeat prescriptions, please click on the link to prescriptions on the top right hand side of this page and follow the instructions on screen.
If you have any questions, please do not hesitate to contact us at the surgery and we will be happy to help.
The Pharmacy Applications for St Stephen have been REFUSED.
This means that our Dispensary and our Staff are no longer at risk of closure and job losses.
We would all like to take the opportunity to thank our patients for their support during this very difficult and protracted period. Your letters of support and kind words and thoughts were gratefully received and we are pleased that the final decision has been positive for us and for you.
1st September 2014
From 1st July 2014, Dr Michael Farrance will become a partner in the Practice. Many of you will have already met him in his capacity as our Salaried GP, however this change will mean a longterm committment. We are delighted to welcome him onboard.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Brannel Surgery is a modern purpose built premises offering on site parking and disabled access.
Care Data - Further information about sharing data
Further information including leaflets and frequently asked questions can be obtained by clicking on the following link
Opt-out forms (in various formats) can be downloaded from the below website
Registration letters from NHS England – please respond if you get one
The NHS is carrying out work in Devon, Cornwall and Isles of Scilly to make sure the patient details on GP lists are accurate. Letters are being sent to some patients, but not all.
If you do receive a letter, please either confirm your details or submit any changes. Changes can be made by returning the form in the prepaid envelope. If the details are correct, you can confirm by freepost, by freephone, via text message or online.
It is important to respond to the letter, as GP lists do get out of date over time. If we don’t have an accurate record of your name and address, then we or a hospital may not be able to contact you with important information.
We may also need to contact you:
· with test results
· to invite you for bowel, breast or cervical screening to protect against cancer, for example
· to offer vaccination against infectious diseases such as flu or measles, mumps and rubella
· to give you an appointment as part of your plan to stay healthy if you have a long-term illness
Please respond to the letter within four weeks, so the NHS can be certain about your details. Otherwise, the NHS will assume that you have moved away, and begin the process to remove you from the practice list.
Care Quality Commission Website - Brannel SurgeryProfile
Click on the below link to visit the CQC page for Brannel Surgery