58 Rectory RoadSt. StephenSt. Austell, Cornwall, PL26 7RLTel: 01726 822254
Pharmacy2U has nothing to do with Brannel Surgery - we do NOT use the Electronic Prescription Service
Pharmacy2U is a distance selling (internet only) pharmacy based, based on an industrial estate
In October 2015, Pharmacy2U was fined £130,000 for selling its patients details to marketing companies including the Australian lottery. The Information Commissioners Office subsequently found that this data was used by the marketing companies to deliberately target elderly and vulnerable patients
Over Christmas 2015, Pharmacy2U failed to send out prescriptions for THREE weeks, leaving thousands of patients without their essential medicines
The following document contains all the information you need about our Dispensary and Prescription ordering process.
Brannel Surgery Dispensary Information
Patients on long-term medication can order repeat prescriptions in a number of ways:
Please note we are not able to accept requests for repeat prescriptions over the telephone.
We are able to dispense prescriptions to patients living more than a mile from the nearest chemist. This unfortunately excludes patients who may be registered with us on the now withdrawn, out of area registration scheme.
The practice operates a strict 28 day prescribing policy.
Controlled drugs are dispensed at the time of collection and require two qualified dispensers to be present. Therefore, the collection of controlled drugs is only possible between 9am - 1pm and 2pm - 5pm each Monday to Friday.
We can also offer a home delivery service to dispensing patients who are housebound or may have difficulty with collecting from the Surgery. Please note that you will be required to sign for medication when it is delivered. Delivery is only on Friday mornings.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 13 items in 12 months, you may find it cheaper to buy a PPC.
Pre-payment certificates can be paid monthly by direct debit - see link below for details.
There is further information about prescription exemptions and fees on the NHS website
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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