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When We Are Closedtelephone_brown

Outside of normal surgery hours there will be a recorded message asking you to telephone the most appropriate service for your needs. Please make sure you have a pen and paper handy to take a note of the number when you call as you will need to hang up and redial the service you require.  Patients will be expected to attend a treatment centre in the area unless their condition warrants a visit by a doctor.

Depending on the time you call, you may be asked to telephone Devon Doctors Limited, who are call handlers for many Cornwall Practices.  Their number is 01392 269484.  Please do not call this number unless the recorded message tells you to.  At most other times you will be asked to call 111.

All telephone calls to NHS 111 are recorded. These recordings are strictly confidential and are dealt with in exactly the same way as patients' medical records.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

More information about NHS 111 is available here

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Documents/2012/NHS%20111%20Easy%20Read%20leaflet.pdf

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website